Cancellation and Refund Policy

At Bhagya Nakshtra Trading Co., we strive to ensure that our customers are completely satisfied with their purchases. However, if you wish to cancel an order, you must contact us within 24-48 hours of placing your order. Once an order has been processed or shipped, cancellations will no longer be possible.

Refund Policy:

If you receive an item that is damaged, defective, or incorrect, please reach out to us within 7 days of receiving your order. We will gladly offer a replacement or a full refund. For a refund or exchange, items must be returned in their original, unused condition and in the original packaging.

Return Process:

To initiate a return, please contact our customer service team with your order details. We will guide you through the process and provide you with the necessary instructions to return the product. Please ensure that the return items are securely packaged to avoid any damage during transit.

Refund Processing:

Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs, unless the return is due to a fault on our part.

If you have any questions or concerns regarding your order, feel free to reach out to our customer support team. We are always happy to assist you.